Research & Whitepapers
AI and Machine Learning
How GenAI Can and Can’t Help Manage Customer Insights
Generative AI tools can help surface important nuggets from customers, but leaders still have to beat cultural challenges.
Thomas H. Davenport, Viktor Dörfler
Top Research & Whitepapers from MIT Sloan Management Review India
AI and Machine Learning
India's Home Services Apps Are Becoming AI Data Infrastructure
Kaumudi Kashikar Gurjar
AI and Machine Learning
Three Approaches to Measuring and Managing AI ROI
Mika Ruokonen, Paavo Ritala
More Research & Whitepapers from MIT Sloan Management Review India
Featured
Why Industrial AI Still Struggles to Prove Its Results
The final paper in a joint MIT Sloan Management Review India and Infinite Uptime series finds that weak validation prevents industrial AI outcomes from being measured, trusted and scaled.
MIT SMR Editors
AI and Machine Learning
Why Industrial AI Still Struggles to Turn Insight Into Action
The second paper in a joint MIT Sloan Management Review India and Infinite Uptime series finds that weak execution, not weak insight, is holding back industrial AI.
MIT SMR Editors
AI and Machine Learning
Why Industrial AI Still Struggles to Deliver Reliable Predictions
A new MIT Sloan Management Review India study finds that fragmented operational data and missing plant context continue to limit the accuracy and credibility of industrial AI systems.
MIT SMR Editors
Customers
Where India’s Privacy Push Stalls Inside Enterprises
A new MIT Sloan Management Review India–IDfy study finds that large enterprises have privacy frameworks in place, but struggle to enforce them consistently across systems and teams.
MIT SMR Editors
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