SquadStack
The Outcome-Driven Alternative to the Call Center
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SquadStack runs a mix of AI systems and remote human advisors, charging clients based on outcomes like conversions and resolutions. Founded by Apurv Agrawal, Vishal Sharma and Ranjeet Kumar, the startup has raised nearly $25 million and works with consumer internet, financial services, and healthcare businesses, moving away from legacy call center infrastructure. It offers AI-powered voice agents and a customer support automation platform with tools for managing agents, analysing call quality, and generating reports.
It provides solutions across various industries, including banking, e-commerce, healthcare, and travel. SquadStack’s use cases encompass onboarding, sales, customer support, and appointment scheduling. It offers intelligent outcome extraction, interruption management, and multilingual support, thereby enhancing customer experience and facilitating revenue growth.
The startup is building a system that doesn’t just talk to customers, but understands who to speak with, when, and how to move that conversation toward an outcome.
