TCS to Modernise Vodafone Idea’s BSS with AI in 5-Year Deal
The partnership aligns with TCS’s vision of “Accelerating India’s progress with solutions made in India, for India, and ready for the world.”
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Global IT services giant Tata Consultancy Services (TCS) has entered into a five-year partnership with Vodafone Idea (Vi) to modernize the telecom operator’s business support system (BSS) with an AI-powered, future-ready platform.
The initiative is designed to elevate customer experience by embedding intelligence, automation, and personalization, while also accelerating the rollout of new products and services.
At the core of this transformation are TCS’s flagship platforms, TCS HOBS and TCS TwinX. The former will serve as the digital backbone of Vi’s BSS, enabling agility, stability, and seamless integration across customer touchpoints. Complementing this, TCS TwinX will bring AI/ML-powered intelligence and scenario simulation to improve service responsiveness and deliver more personalized customer interactions.
Jagbir Singh, Chief Technology Officer of Vodafone Idea Limited, said, “With this partnership, Vi is embarking on a transformative journey to redefine customer experience. By modernizing our BSS platforms embedded with AI-driven innovation, we are setting a new standard to deliver faster, smarter, and more personalized digital experiences. This collaboration marks a significant milestone in our ongoing commitment to innovation, operational efficiency, and delivering an unmatched experience to our customers.”
Backed by over 25 years of expertise in the communications, media, and information services sector, TCS supports more than a billion telecom subscribers worldwide, serving clients in 45 countries from over 105 delivery centers.
Ujjwal Mathur, President & Country Head – India Business, TCS, said, “The transformation program for Vodafone Idea is built on 15 years of relationship with TCS. A testament to our customer centricity across industries. By leveraging our advanced AI capabilities and flagship products, TCS HOBS and TCS TwinX, we are committed to transforming customer engagement and operational efficiency for Vodafone Idea. This initiative marks a pivotal step in driving AI-led transformation of Vi’s core Business Support System and underscores our dedication to delivering innovative solutions that drive growth and excellence in the telecom sector.”
This collaboration also aligns with TCS’s larger vision of “Accelerating India’s progress through solutions that are Made in India, for India, and ready for the world.” With an emphasis on sustainability, security, and sovereignty, the company aims to drive innovation and global competitiveness, supporting India’s transition into an AI-first economy.
