TCS Partners ServiceNow to Embed Agentic AI Across Global Businesses
The partnership focuses on breaking down silos between corporate functions and business units, enabling organizations to shift from fragmented systems to unified, insight-driven operations.
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Tata Consultancy Services Ltd (TCS), India’s largest IT services firm, has signed a multi-year partnership with US enterprise software firm ServiceNow to accelerate AI adoption across global businesses.
TCS, part of the Tata Group, provides consulting and technology services to large enterprises across sectors, while ServiceNow offers a cloud platform used to manage workflows spanning IT, HR, finance, and customer operations.
As global enterprises rethink operating models to drive growth and efficiency, many are struggling to move beyond isolated AI use cases. The new partnership aims to change that by embedding “agentic AI” directly into enterprise workflows on the ServiceNow platform.
TCS will develop solutions that combine trusted AI with a unified governance model, ensuring AI-driven processes are secure, compliant, and measurable. These solutions will be delivered through TCS’ AI-led, autonomous global business services portfolio, built around its five-stage AI Autonomy Framework.
Amit Zavery, President, COO and Chief Product Officer at ServiceNow, said enterprises today want partners who can deliver “innovation, execution, and governance at scale.”
“Together with TCS, we are helping enterprises move beyond isolated AI experiments by building agentic AI natively into workflows, modernizing legacy environments, and driving measurable business outcomes,” he said.
The partnership focuses on breaking down silos between corporate functions and business units, enabling organizations to shift from fragmented systems to unified, insight-driven operations.
Aarthi Subramanian, Executive Director and President & COO at TCS, said enterprises are now ready for business-wide AI transformation rather than limited pilots.
“Our partnership with ServiceNow brings together trusted AI, modern workflows, and deep industry knowledge that will help customers reimagine workflows for the AI era,” she said. “This collaboration will help clients embed intelligence across IT, business operations, and customer functions — driving speed, efficiency, and sustained competitive advantage.”
The collaboration builds on an existing operational foundation. TCS is currently the largest user of ServiceNow’s IT Asset Management platform, deploying it across thousands of employee devices within just three months, a move that both companies say demonstrates execution capability at scale.
Beyond customer projects, the companies plan to invest in co-innovation labs, solution showcases, and integrated go-to-market programs to accelerate adoption globally.
