Customer Data

Generative AI tools can help surface important nuggets from customers, but leaders still have to beat cultural challenges.

The home-services startup says the pilot is opt-in and limited, but reports on household recordings for physical AI have raised questions over consent, surveillance and data use.

A massive, multiyear initiative to transform corporate data at Caterpillar demonstrates what top executives must do to unlock the power of their data assets.

A winning CXO plays a crucial role in influencing customer satisfaction and company success.

The data streams generated by customers using smart, connected products can lead to new products and services.