Data, AI, & Machine Learning
How to Build Trust at Scale in the Age of Digital Insurance
Axis Max Life Insurance's Harvansh Singh Sagar shares how cloud-first systems, AI, and consent-by-design security are reshaping customer trust
Data Privacy
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Managing Technology
India’s Back Offices Become New Frontline in Global Cyber Threats
Recently, hackers infiltrated customer service operations for major US companies, including cryptocurrency exchange Coinbase, by bribing call-center workers in India
MIT SMR Editors
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