Human Behavior

Remorse is not enough: Colleagues need to know you’ll do things differently, and you need to hold yourself accountable for it. Here’s how to give and receive apologies better.

Do you want to stand up to disrespectful behavior? Leaders should choose a few phrases to use reliably and skillfully — and then practice speaking them, especially under stress.

What sets apart executives who use technology to drive true strategic advantage? Consider five key qualities — and questions to ask about how you stack up.