Internal Communication

Many leaders of growing organizations bemoan employee resistance to change. But the reason most change efforts fail is that leaders suffer from the hero complex.

Tension between business executives and IT professionals can be managed in ways that build respect for each other’s capabilities — and open new doors in the process.

How do you show the deep skeptics in your organization — for instance, data scientists who view the word persuasion with disdain, as a euphemism for manipulation — that a serious investment in communication skills is worth making?