Strategy Shift Forum

A sneak peek at the inaugural Strategy Shift Forum, where MIT minds, Indian CXOs, and policy leaders unpack how real AI transformation happens, and what’s standing in the way

Dilpreet Singh, who leads Loyalty, CRM and Partnerships at ITC Hotels, makes the case for emotional relevance over digital noise in an industry built on human connection.

Arundhati Bhattacharya, CEO and Chairperson of Salesforce India and South Asia, spoke to MIT Sloan Management Review India on leading responsibly through AI; why trust, empathy, and purpose matter more than ever; and how industry-first thinking is helping India shape the future of agentic enterprise.

At MIT SMR India’s Strategy Shift Forum, behavioral scientist Patrick Fagan will explain why brands often fail at personalization—and how they can fix it by applying principles of behavioral science to the design of AI systems, not just their output

From visionaries redefining AI to strategists reshaping industries, meet the voices who will drive the conversation at the inaugural Strategy Shift Forum