organizational change

You can reframe client grievances as an opportunity instead of a burden. At one Swiss hospital, complaints have become a pipeline for improvements to the customer experience.

Despite widespread access and training, most workers lack AI use cases that generate business returns, shows study by AI transformation firm Section.

When newcomers arrive at a small, homogeneous organization, struggles with group identity and cohesion can arise. Three strategies can help leaders meet this challenge.

From cybersecurity to AI governance Indian tech executives outline the roadmap for digital transformation at the Bengaluru edition of the Strategy Shift Forum.

Many leaders of growing organizations bemoan employee resistance to change. But the reason most change efforts fail is that leaders suffer from the hero complex.