Salesforce India

Chairperson and Chief Executive Officer, Salesforce India and South Asia

While automation, analytics, and AI are redefining India’s sales playbook, leaders at the Bengaluru edition of the Strategy Shift Forum agreed that smarter deals still hinge on timing, trust, and emotional intelligence as much as on data and digital tools.

While AI can predict behavior and personalize at scale, true loyalty still depends on human empathy and emotional understanding, said marketing leaders at the Bengaluru edition of the Strategy Shift Forum

Arundhati Bhattacharya, CEO and Chairperson of Salesforce India and South Asia, spoke to MIT Sloan Management Review India on leading responsibly through AI; why trust, empathy, and purpose matter more than ever; and how industry-first thinking is helping India shape the future of agentic enterprise.