Strategy Shift Forum

“AI Innovation Track” took a deep dive into the building blocks of real-time, AI-driven decision-making

“The Intelligent Experience Track” offered sharp insights on the future of customer connection

AI buzz gave way to hard discussions on scale and execution at the Delhi edition of the Strategy Shift Forum, hosted by MIT Sloan Management Review India and Salesforce.

A sneak peek at the inaugural Strategy Shift Forum, where MIT minds, Indian CXOs, and policy leaders unpack how real AI transformation happens, and what’s standing in the way

Dilpreet Singh, who leads Loyalty, CRM and Partnerships at ITC Hotels, makes the case for emotional relevance over digital noise in an industry built on human connection.