Organizational Behavior

Fifteen years ago, the author made predictions about the future of work. Here’s what she got right, where she misjudged, and what she learned about experimenting.

Measuring and improving performance are two separate objectives best achieved through two distinct processes.

Leaders can avoid labor disputes and create value by improving communication with employees and including them in strategic decision-making.

Research shows that when dealing with fundamental change, teams that retrain individuals before focusing on collaboration have better results.

Applying new skills to meaningful problems at the learning stage helps turn skeptics into evangelists and achieve lasting cultural change.