Quality & Service

Rethinking performance metrics and buffers can reduce disruption even in highly streamlined operations.

The second paper in a joint MIT Sloan Management Review India and Infinite Uptime series finds that weak execution, not weak insight, is holding back industrial AI.

A new MIT Sloan Management Review India study finds that fragmented operational data and missing plant context continue to limit the accuracy and credibility of industrial AI systems.

You can reframe client grievances as an opportunity instead of a burden. At one Swiss hospital, complaints have become a pipeline for improvements to the customer experience.

Research into new in-store amenities, digital shopping formats, and partnerships reveals their unexpected costs and benefits.