Technology Implementation

Lessons from two leading hospital systems show how to overcome the obstacles to automation.

Managers must make deliberate choices to support older workers’ use of complex technologies.

Those that succeed with this difficult work break it into three stages, each with its own guiding metrics.

These developing issues should be on every leader’s radar screen, data executives say.

Tension between business executives and IT professionals can be managed in ways that build respect for each other’s capabilities — and open new doors in the process.