Customers
Cutting Last-Mile Delivery Costs
New tactics can boost profitability and satisfaction with subscription services.
Customer Experience
Latest
AI and Machine Learning
Product-Led Growth Companies Find a New Way to Serve Customers
Companies from Zoom to Slack lean on the product itself to find customers, convert them to paying, and drive rapid growth in revenues and services — without adding more staff.
Barry Libert and Thomas H. Davenport
Data, AI, & Machine Learning
How Data Is Humanizing Customer Experiences
Data-driven personalization is coming to businesses across all industries, not just tech giants.
Rohit Kapoor
Operations
When Doing Less Adds Up to More
Companies that reduce and simplify workload on the front lines find that they can position employees to deliver a better customer experience.
Zeynep Ton
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