MIT SMR Tech 100

How GenAI Can and Can’t Help Manage Customer Insights AI and Machine Learning

How GenAI Can and Can’t Help Manage Customer Insights

Generative AI tools can help surface important nuggets from customers, but leaders still have to beat cultural challenges.

Thomas H. Davenport, Viktor Dörfler

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Top MIT SMR Tech 100 from MIT Sloan Management Review India

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