Crisis Management

The disruption IndiGo faced in December shows how little room for error a tightly run airline can afford.

Good communication in tough times requires grappling with where responsibility for the problem lies and whether the situation is salvageable.

Workers are feeling the destabilizing effects of political and social upheaval. Protect your team with four interconnected approaches to boost resilience.

Many leaders think they’re great at battling corporate fires. The truth? There’s much to learn about planning, roles, tools, and communication from real firefighters.

Scott Walker, a former hostage negotiator and now adviser to executives worldwide, shows how clarity, trust, and emotional control can turn corporate standoffs into lasting agreements