Leading Change

Superhero leaders are an outdated ideal. During a crisis, today’s most effective leaders know how to navigate complex emotions, find common ground, and stay flexible.

You can reframe client grievances as an opportunity instead of a burden. At one Swiss hospital, complaints have become a pipeline for improvements to the customer experience.

When newcomers arrive at a small, homogeneous organization, struggles with group identity and cohesion can arise. Three strategies can help leaders meet this challenge.

Automation advances unevenly across tasks and roles. Understanding the friction factors that slow adoption can help leaders navigate workforce transformation strategically.

Many leaders of growing organizations bemoan employee resistance to change. But the reason most change efforts fail is that leaders suffer from the hero complex.