Operations
Data, AI, & Machine Learning
₹91 Trillion BFSI, 30% MSME GDP: Why AI Is Now Central to India’s Economic Core
Day 2 of the India AI Impact Summit 2026 made one thing clear: India is no longer asking if AI will transform its economy.
MIT SMR Editors
More Operations from MIT Sloan Management Review India
AI and Machine Learning
Why Execution Remains Industrial AI’s Hardest Problem
A new three-part research initiative by MIT Sloan Management Review India, in collaboration with Infinite Uptime, will examine whether prescriptive AI can close the persistent gap between insight and execution in industrial operations.
MIT SMR Editors
Featured
Turn Customer Complaints Into Innovation Blueprints
You can reframe client grievances as an opportunity instead of a burden. At one Swiss hospital, complaints have become a pipeline for improvements to the customer experience.
Lohyd Terrier and Beatrice Schaad Noble
Automation
MIT Sloan Management Review India, IDfy to Release Study on Data Privacy
The joint study examines how Indian enterprises are translating the Digital Personal Data Protection Act into operational controls, risk frameworks, and strategic decision-making.
MIT SMR Editors
News
India Tells Quick Commerce Apps to Drop 10 Minute Delivery Pitch
The directive follows union protests and reflects growing scrutiny of rider safety in India’s fast-growing quick commerce sector.
MIT SMR Editors
AI and Machine Learning
CES 2026 Day 2 Signals AI’s Shift From Platforms to Physical Systems
From rollable PCs to humanoid robots, Day 2 of the show underscored how AI is being redesigned to work within real-world constraints.
MIT SMR Editors
Operations
Cyberattack Puts Brakes on Jaguar Land Rover Sales
A late production restart, tariff pressure and model transitions converged to pull down sales at the Tata Motors' subsidiary across North America, Europe and China.
MIT SMR Editors
Data, AI, & Machine Learning
The Cognitive Enterprise Advantage: How GCCs Can Learn to Think in Systems
As process-level automation reaches its limits, global capability centers are being forced to rethink how intelligence is built, shared, and scaled across the enterprise.
MIT SMR Editors
AI and Machine Learning
AI Saves Workers Up to an Hour a Day, OpenAI Report Finds
From engineers to finance teams, enterprise adoption is shifting from small pilots to embedded daily use, with measurable gains in speed, conversions and operating costs, the study found
MIT SMR Editors
Customers
How Grocery Retail Innovations Change Customer Behavior
Research into new in-store amenities, digital shopping formats, and partnerships reveals their unexpected costs and benefits.
Stanley Frederick W.T. Lim
Featured
How US Foreign Aid Policies Affect Global Business Operations
Transformed U.S. foreign aid policies promise to fracture aid-enabled infrastructure, disrupting business operations in developing markets.

