Ambitious claims of AI driving up to 80% productivity gains in five years are unrealistic and risk destabilizing operational priorities, Tech Mahindra CEO Mohit Joshi told ET

Amazon chief executive Andy Jassy said the rapid expansion of GenAI across the company will, over time, reduce the number of people needed in certain corporate roles—even as it unlocks entirely new ways of working, creating value, and reimagining what employees can do

The consensus among the participants was that managing the new tariffs requires a lot of work, but having already endured COVID-19 and various armed conflicts worldwide, they regard this as just “another day in the office.” These market leaders will quickly re-optimize their networks, relationships, orders, products, contracts, routes, and prices, mitigating the worst impacts of the tariffs.

Those that succeed with this difficult work break it into three stages, each with its own guiding metrics.

A new framework helps leaders orchestrate human and AI agents to accurately forecast product demand.

As companies optimize a wide range of supply chain functions with digital twins, the technology’s immense potential is gaining further recognition.

Companies that reduce and simplify workload on the front lines find that they can position employees to deliver a better customer experience.

Research shows that product returns decrease when online shoppers receive orders in a single, consolidated delivery.